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Continuum Clinical Privacy Policy

Effective Date: October 11, 2017


Poppin' Jay, Inc. d/b/a Continuum Clinical and its affiliated entities (collectively, "Continuum Clinical" or "we" or "us") respect your personal information and privacy.

This privacy policy applies to the platforms where it appears.

This privacy policy describes how we treat personal information on the Platforms where it is located. This includes websites, mobile websites and apps. Where legally applicable, by interacting with us, you consent to these practices.

This privacy policy does not cover how clinical trial sites may treat your personal information.

We collect information from and about you.

  • We collect contact information. For example, we might collect your name and email address. We may also collect your phone number and mailing address.

  • We collect health and lifestyle information. We may collect information about your overall health, physical condition and capabilities, or specific medical conditions. We may also collect information about medications you use. We may collect information about your lifestyle including alcohol consumption, regularity of exercise, smoking, or other habits and activities.

  • We collect information you submit. We may collect the information you submit on our questionnaire. We also collect information when you contact us.

  • We collect demographic information. We may collect information like your age or gender. We may also collect your date of birth. We may collect your race and ethnicity. We may also collect your postal code and country.

  • We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what website you came from, or what website you visit when you leave us. We may collect location information provided by the device or network you are using to access the Platform. If you use our app, we might look at how often you use the app and where you downloaded it. We collect this information using tracking tools. Learn more about these tools and how you can control them, here.

We collect information in different ways.

  • We collect information directly from you. We may collect information by providing you with questionnaires to complete. We also collect information if you contact us online or by telephone or text message.

  • We collect information from you passively. We use tracking tools like browser cookies and web beacons to collect information from you. We collect information about you over time when you use this Platform. We may have third parties collect personal information this way. We may also collect information from our apps. Learn more about these tools and how you can control them, here.

  • We get information about you from third parties. For example, our business partners may give us information about you. This may include the trial site or the trial sponsor. Social media platforms may also give us information about you.

  • We combine information. We may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.

We use information as disclosed and described here.

  • We use information to determine clinical trial eligibility. For example, we may use your information to determine if you can participate in a clinical trial. We may also use your information to determine if a different clinical trial may be appropriate for you.

  • We use information to respond to your requests or questions. For example, we may use your information to respond to your feedback.

  • We use information to improve our products and services. We may use your information to make our platform and products better. We may also use your information to measure the effectiveness of our services. We might also use your information to customize your experience with us. To learn more click here.

  • We use information for security purposes. We may use your information to protect our company and our customers. We may also use information to protect our Platforms.

  • We use information for marketing purposes. For example, we might provide you with information about a clinical trial related to your health condition. We might also provide you with information about treatments or medications relevant to your medical conditions. To learn about your choices for these communications, read the choices section below.

  • We use information to communicate with you. For example, we may contact you about your eligibility for a clinical trial. We may also contact you about your feedback or our relationship. We might also contact you about this privacy policy or our Platform Terms of Use. We may contact you by mail, email, telephone or text message.

  • We may use push notifications on our mobile apps. We may send you push notifications about services or reminders related to your participation in our programs. We may send push notifications based on your preferences as you have provided to us through our mobile apps.

  • We use information as otherwise permitted by law or as we may notify you.

We may share information with third parties.

  • We will share information with clinical trial sponsors. We will share blinded aggregate information related to the performance of our marketing efforts, our Platforms and the progress of clinical trial participation with the trial sponsor.

  • We may share your information with trial sites. We will share your information with medical facilities conducting the clinical trial. We may share this information even if you decide not to participate in the trial. The trial sites may share your information with other third parties, including the trial sponsor.

  • We will share information with third parties who perform services on our behalf. For example, we share information with vendors who send emails for us. We also share information with companies that help us operate our platforms. You can contact us here, if you want to learn more about how our service providers use your information.

  • We will share information in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. This includes sharing information with the US government. We might share information if we are investigating potential fraud.

  • We may share information with a successor to all or part of our business as permitted by law. For example, if part of our business is sold, we may include customer information as part of that transaction.

  • We may share information for other reasons we may describe to you.

You have certain choices about how we use your information.

  • You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. If you object to our use of your information for direct marketing purposes, please email us at Even if you opt out of getting our marketing messages, we will still send you transactional messages. These include responses to your questions.

  • You can control certain cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, and to read our Do Not Track policy, please click here.

  • You can control tools on your mobile device. For example, you can turn off the GPS locator on your phone.

These platforms are not intended for children.

Our Platforms are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at You can also write to us at the address listed at the end of this privacy policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy online here.

We use standard security measures.

The Internet is not 100% secure. We cannot promise that your use of our Platforms will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.

We may store information in and outside of the United States.

Information we maintain may be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This platform is subject to U.S. laws, which may not afford the same level of protection as those in your country.

We may link to third party sites or services we don’t control.

If you click on a link to a third party site, you will be taken to a site we do not control. This Policy does not apply to the privacy practices of that site. Read the privacy policy of other sites carefully. We are not responsible for these third party sites.

Feel free to contact us if you have more questions.

If you have any questions about this policy or want to access, delete, correct or update your information, please e-mail us at

You can also write to us or call at:
Privacy Officer
2000 NE 42nd St. #243
Portland, OR 97213-1305

We may update this privacy policy.

From time to time we may change our privacy policy. We will notify you of any material changes to our privacy policy as required by law. We will also post an updated copy on our Platform. Please check our platform periodically for updates.

© 2018 Continuum Clinical. All rights reserved.